Privacy Policy

ABOUT THE PROTECTION OF PERSONAL INFORMATION

PANOPLY recognises the importance of protecting the privacy of all information provided by users of this website. We created the following policy guidelines with a fundamental respect for our users’ right to privacy and because we value our relationships with our users.

PANOPLY may ask you to register your personal information, including your name, address, telephone number, and e-mail address, when conducting online surveys, signing up for membership sites, distributing e-mail newsletters, submitting applications for events and contests, registering products, and inquiring about product support, and we recognize that it is our social responsibility to protect such personal information.

We retain personal data and any information concerning this Privacy Policy on servers located in India managed by PANOPLY By submitting your personal information to us, you understand and agree to accept the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, then please refrain from using this website and do not provide your personal information to us.

PANOPLY uses reasonable precautions to keep the personal information disclosed to us secure. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online from our users. Nevertheless, PANOPLY does not guarantee the security, accuracy or completeness of any such information or procedures. Our protection of personal information is based on the following principles.

1. We use it only for the stated purposes

We always limit our use of personal information to within the range of purposes as provided below. When we need to use personal information beyond the range of the stated purposes, we will inform you of the new objectives in advance. If you cannot agree to the original purposes, you can deny permission for us to use your personal information.

Purposes of use

1. Provision of membership sites
   • To identify the membership registration applicant, members, and service users
   • To authenticate the user when using the service
2. Provision of a variety of information by e-mails and direct mail
   • To offer information related to products and services of the Company and group companies (including promotion and advertising) and event information
   • To provide information related to products and services of the third parties that have been commissioned by the Company to send information (including promotion and advertising) and event information
   • To notify and inform registered users about other information
3. Customer Support
   • To receive and correspond with inquiries and consultation from users
   • To provide after-sales services, such as version updates, to users
   • To dispatch repaired products back to users
4. Marketing (to plan, develop and improve products and services)
   • To understand user registration status and usage conditions of membership sites
   • To conduct questionnaires/surveys and monitor surveys
5. Other
   • To notify changes of the purposes of use of personal information and obtain consent
   • Otherwise, to be used in the range of permission separately provided by the member

2. We will not disclose personal information to third parties

We will not disclose the personal information you submit to us to any third parties except as provided below, and as described in section 4 below.

• When you agree to such disclosure
• When we, under strict company management, disclose personal information to such companies with which we have an advance agreement to delegate the task of personal processing information
• When it is considered to be appropriate to enable a related company or distributor to respond to your inquiry
• When we are required to disclose or provide personal information based on a law or regulation
• When disclosure is needed to protect human health or safety or assets, and it is challenging to obtain your prior consent
• When we need to cooperate with national or local governments in their official duties, and getting your consent may hinder those efforts

3. We will not transfer personal information overseas

We shall not assign the personal information you submit to us to an overseas location, except as provided below or for shared use within overseas group companies, as mentioned in the next section.

• When you agree to such transfer
• If the third party’s country is recognised by the rules of the Personal Information Protection Committee as being a foreign country that has an equivalent level of protection of personal information as our country, to protect the rights and interests of individuals
• When providing the personal information to any person who has established a system that complies with the standards set forth under the rules of the Personal Information Protection Committee as a system that is necessary in order to take measures, on a continuous basis, that correspond to the measures which should be taken by a business operator handling personal information with respect to the handling of personal data
• When we are required to disclose or provide personal information based on a law or regulation
• When disclosure is needed to protect human health or safety or assets, and it is difficult to obtain your prior consent
• When we need to cooperate with national or local governments in their official duties and to obtain your consent may hinder those efforts
• When the procedure is considered efficient to protect your personal information, such as binding standard contractual clauses provided in GDPR (General Data Protection Regulation）(For the resident in the European Economic Area).

4. We may share personal information

We may share your personal information with any of the following parent companies.

• DW
• PDP
• Hohner
• Geminisound 
• Hartke
• Michaelkelly
• Roland
• Roland Professional AV
• Samson Technologies
• Trinity
• Washburn
• Zildjian
• Zoom
• Sound –x  
• Warm audio

 

Personal information items to be shared

• Your name, address, telephone number, fax number, e-mail address, Product-issued ID number, products you have registered, etc.

Purposes of use by those parties

• Customer Support
• Marketing (to plan, develop and improve products and services)
• Provision of a variety of information by e-mails and direct mails
• Conducting various surveys

5. About cookies

A “cookie” is a small piece of data transmitted from a web server and stored on your computer. Although our web server can identify your computer by using a cookie, this allows you to access our web pages efficiently, and we shall not use it for any other purpose.

You can reject cookies from being stored on your computer via your computer’s browser settings, but please be aware that, in such case, the functions of our website may be partially limited for you.

Besides, to deliver the best advertising to customers, we use behavioural targeting advertising services provided by the following companies using cookies.

6. About access logs

Our website records contain information on the people who have accessed it in an access log, as described herein:

The access log includes the IP address, domain name, browser, access date/time, etc., of those people accessing our website. We shall not use these access logs to collect personal information, nor shall we use them in combination with any information which may identify an individual.

We shall inform you of each purpose of using your access logs combined with your personal information when we use them for any purpose except as provided below:

• Responding to inquiries that occur when you use our services
• Creating statistical data, which do not identify individuals

7. Tracking system

A tracking system based on the use of our company cookies are employed in PANOPLY's websites which gather IP address, access date/time, etc. We shall not use them in combination with any information which may identify an individual, beyond what is stated on the "Purposes of Use" on the upper section (1. We use it only for the stated purposes) of this privacy statement.

Also, there is a tracking system based on the use of third-party cookies employed in parts of Roland's websites to gather anonymous statistical information which is not linked to specific personal data.

We recommend that you regularly check our online Policies on the Protection of Personal Information because we may modify the policies to further enhance our protection of personal information or following changes to laws or regulations.

 

8. Individual information correction

If users inform us that their personal information is inaccurate, and are asked to modify, add, or delete data, we will investigate and, based on the result, make the necessary adjustments without delay.